Terms of service

Last Updated: 07292025

This Vendor Agreement is a binding contract between you and Metromarketstore, governing your participation as a seller on the Metromarketstore multivendor marketplace platform.

By registering as a Vendor and listing products for sale, you confirm that you have read, understood, and agreed to be bound by this Agreement and all related policies, including but not limited to the Terms & Conditions, Privacy Policy, Shipping Policy, and Return & Refund Policy.

1. Eligibility and Vendor Account Setup

To become a Vendor on Metromarketstore, you must:

• Be at least 18 years of age and legally permitted to conduct business in your jurisdiction.
  
  
• Submit accurate and complete business details, including payout info, and contact details.
  
  
• Maintain a valid bank account for payouts.
  
  
• Agree to comply with applicable local, state, national, and international laws.
  

We reserve the right to accept, decline, or terminate vendor applications at our sole discretion.

2. Product Listings and Content Standards

As a Vendor, you are responsible for:

• Creating accurate, truthful, and descriptive listings for all products.
  
  
• Uploading high-quality images that you own or are authorized to use.
  
  
• Keeping product inventory, pricing, and shipping estimates up to date.
  
  
• Specifying whether a product is custom-made, final sale, or made-to-order.
  
  
• Avoiding prohibited items such as counterfeit goods, unsafe products, or items restricted by law.
  

Metromarketstore reserves the right to edit, delist, or reject any product listings that violate our standards or do not align with our brand image.

3. Order Fulfillment & Customer Service

Vendors must:

• Process and ship all orders within the advertised timeframe.
  
  
• Use reliable shipping carriers and provide tracking numbers for all shipments.
  
  
• Professionally package all items to avoid damage in transit.
  
  
• Communicate proactively with customers regarding delays, questions, or issues.
  
  
• Respond to customer inquiries within 48 hours.
  
  
• Handle returns and refunds according to the Return & Refund Policy.
  

Repeated shipping delays, unresponsiveness, or fulfillment failures may result in penalties or termination.

4. Vendor Conduct and Ethics

All Vendors must adhere to the following:

• Operate honestly and professionally at all times.
  
  
• Not engage in fraudulent activity, misrepresentation, or manipulation.
  
  
• Treat customers, Metromarketstore staff, and other vendors with respect.
  
  
• Not solicit off-platform sales or attempt to circumvent Metromarketstore.
  
  
• Only use customer data to fulfill orders. Not for marketing, resale, or storage.
  

Violation of these guidelines may result in suspension, withheld payments, or permanent removal.

5. Pricing, Payments & Commission

• Vendors control their product pricing.
  
  
• Metromarketstore charges a commission on each sale (see current Fee Schedule).

• Payouts are issued on a bi-weekly basis or per the terms of your Vendor Dashboard.
  

• Vendors are responsible for all applicable taxes, shipping costs, and payment processing fees.
  
  
• Metromarketstore may withhold payouts temporarily if an order is under investigation, in dispute, or flagged for fraud.
  

6. Returns, Refunds & Disputes

You must:

• Clearly state your return/refund policy on each product listing.
  
  
• Honor all valid return or refund requests initiated within our standard timeframe.
  
  
• Cooperate with Metromarketstore in resolving customer complaints and disputes.
  
  
• Issue prompt refunds for damaged, defective, or misrepresented items.
  

If a customer files a chargeback or dispute and you fail to respond, Metromarketstore reserves the right to refund the buyer and deduct the amount from your account.

7. Intellectual Property & Content Rights

You represent and warrant that:

• All images, logos, branding, and product descriptions you upload are your original work or properly licensed.
  
  
• You have the right to sell all products listed.
  
  
• Your use of Metromarketstore does not infringe on any third-party copyrights, trademarks, or intellectual property rights.
  

Metromarketstore retains the right to use product images and content for promotional or marketing purposes.

8. Tax Obligations

Vendors are solely responsible for:

• Reporting and remitting their own local, state, and federal taxes.
  
  
• Maintaining valid business and resale tax certificates if required.
  
  
• Including or excluding sales tax in prices, as applicable based on region.
  

We may provide tax calculation tools, but ultimate compliance remains the vendor’s responsibility.

9. Termination and Suspension

Metromarketstore reserves the right to suspend or terminate a vendor account, with or without notice, for:

• Breach of this agreement or any platform policies.
  
  
• Repeated customer complaints or poor performance.
  
  
• Selling prohibited, counterfeit, or unsafe products.
  
  
• Fraud, abuse, or violations of law.
  

Upon termination:

• All active listings will be removed.
  
  
• Pending payouts may be held to resolve open disputes.
  
  
• Reinstatement is not guaranteed.
  

10. Liability and Indemnification

You agree to:

• Accept full responsibility for the products you sell and your conduct on the platform.
  
  
• Indemnify and hold harmless Metromarketstore, its officers, and affiliates from any claims, damages, liabilities, costs, or expenses arising from your business activities, including product liability claims, copyright infringement, or tax disputes.
  

Metromarketstore is not responsible for vendor misrepresentations, order fulfillment, or legal violations.

11. Relationship of the Parties

This Agreement does not create a partnership, joint venture, employment, or agency relationship. Vendors act as independent sellers and are not employees or agents of Metromarketstore.

12. Modifications

We reserve the right to modify this Agreement at any time. Significant changes will be communicated via email or your Vendor Dashboard. Continued use of the platform constitutes acceptance of the updated terms.

13. Governing Law

This Agreement shall be governed and interpreted in accordance with the laws in your state, without regard to conflict of law principles. Any legal actions must be brought in the courts in your Jurisdiction.

14. Contact Us

For questions about this Vendor Agreement, please contact: [email protected] or visit our support page.

📧 [email protected]

📍 Metromarketstore – Vendor Relations Department