Shipping policy

Last Updated: 8/01/2025

At Metromarketstore, we partner with independent furniture makers and home goods vendors to bring you premium, hand-selected products. Because we are a multivendor marketplace, shipping timelines, methods, and fees may vary depending on the seller and product. Please read the details below to understand how shipping works on our platform.

1. Order Processing Times

• Most in-stock items are processed within 1–2 business days after the order is placed.
  

• Processing times may range from 5-7 business days to arrive. Depending on the vendor, item completity, and distance shipping can arrive within 7–21 business days at the latest.
  

• If your order contains multiple items from different vendors, it may arrive in separate shipments.

2. Shipping Methods & Carriers

• Vendors select their preferred carriers based on product size, fragility, and destination.

• Common carriers include UPS, FedEx, USPS, DHL, and specialty freight carriers for oversized furniture.
  

• Some large or heavy furniture items may require White Glove Delivery, which includes in-home setup. This service, if offered, will be listed on the product page.
  

3. Estimated Delivery Times

Delivery timelines are based on the vendor’s location and shipping method.

4. Shipping Costs

• Shipping fees vary by vendor, product size, and destination.
  
  
• All shipping costs are displayed at checkout and may include:
  
  
• Standard Shipping Fee

• Freight Delivery Fee (for large furniture)

• Handling or Packaging Fee
  
• Some items may qualify for , which will be indicated on the product page.

5. Split Shipments

If you purchase multiple items from different vendors or warehouses, they may arrive separately. You will receive a tracking number for each individual shipment once it’s dispatched.

6. International Shipping

• Select vendors may offer international delivery.
  

• Customers are responsible for any customs fees, VAT, import duties, or taxes upon delivery.

• Metromarketstore is not responsible for delays caused by customs.
  
  

7. Tracking Information

• Once your order ships, you will receive an email confirmation with tracking details.

• You can also log into your Metromarketstore account to track your order status.
  

• If you haven’t received tracking after the expected processing time, please contact us at .
  

8. Failed Deliveries or Address Issues

• It is the customer’s responsibility to provide a valid and complete shipping address.
  
  
• If a package is returned due to an incorrect or incomplete address, additional shipping fees may apply.

• Metromarketstore and our vendors are not liable for delays caused by missed deliveries, refused shipments, or incorrect contact information.
  

9. Damaged or Lost Items

If your item arrives damaged or is lost in transit:

• Please notify us within 48 hours of receiving the item (or expected delivery date).

• Include photos of the damage and the packaging.

• We will work with the vendor and carrier to initiate a claim or replacement.
  

10. White Glove Delivery (Furniture Only)

For oversized or delicate furniture pieces, White Glove Delivery may be offered:

• Items are delivered by a professional service.
  
  
• Includes room-of-choice placement and basic assembly (unless otherwise stated).
  
  
• Debris removal may be included, depending on the vendor.
  

If this service is available, it will appear as an option at checkout.

11. Shipping Restrictions

We do not currently ship to:

• PO Boxes (for large items)
  
  
• APO/FPO/DPO military addresses (for oversized/freight items)
  
  
• Certain remote areas or countries due to carrier restrictions
  

If a shipping issue arises, our support team will contact you promptly to arrange alternatives or a refund.

12. Questions or Concerns

For all shipping inquiries, please contact:

📧 Help@metromarketstore.shop

📍 Metromarketstore – Customer Support Page